FAQs

Everything most customers ask before ordering.

If you still need help after reading through this page, contact us and we will point you in the right direction.

Sizing

How do I choose the right size?

Start with our Size Guide. It walks you through how to measure and compare your nail width before ordering.

What if I am between sizes?

We generally recommend choosing the slightly larger option and refining the fit gently if needed, rather than forcing a smaller size.

Application and wear

How do I apply them?

Our Apply & Remove page covers the full process step by step, including prep, placement, and removal.

How long do they last?

Wear time depends on prep, lifestyle, and the application method you use. Careful nail prep and clean placement usually improve hold and overall finish.

Can I reuse them?

Sets removed gently and cleaned carefully are more likely to stay in good condition for future wear.

Orders and shipping

How long will my order take?

Please refer to our Shipping policy for current processing and estimated delivery timing.

Can I track my order?

Yes. Once your parcel has shipped, tracking details are sent to your email. You can also visit Track My Order.

What if something is wrong with my order?

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and clear photos.

Returns and support

Do you accept returns or exchanges?

Please review our Refund policy for the most accurate guidance on cancellations, damaged items, and refund eligibility.

How can I contact Xmirra?

You can reach us through the Contact us page or by email at customerservice@xmirra.com.